1. Installation & Commissioning
- Installation, testing, and commissioning of HDPE Pipes, sumps, loading Arms, Folding Stairs, Skids, Grounding Devices and Cleaning Devices.
- Ensure proper calibration and operational readiness as per technical specifications.
- Provide site acceptance support and ensure smooth handover to the client with their signature and their Company stamp
2. Technical Support & Troubleshooting
- Diagnose and resolve mechanical, electrical, or system-related faults.
- Provide on-site and remote technical assistance to clients.
- Attend breakdown calls and ensure minimal downtime as and when required by the Company.
3. Client Coordination & Relationship Management
- Act as the primary technical point of contact for clients.
- Understand client requirements and suggest suitable technical solutions.
- Deliver consistent, professional communication to drive customer satisfaction.
4. Reporting & Documentation
- Complete inspection and site visit reports on-site, ensuring proper authorization through signatures and stamps.
- Maintain proper documentation of service activities, spare parts usage, and site visits.
5. Technical Training & Demonstration
- Provide training to client personnel and their teams upon completion of internal certification.
- Lead product demonstrations for customers and partner agencies using structured presentations.
- Promote safe practices by educating clients on safety procedures and equipment handling.
6. Spare Parts & Inventory Support
- Login into the GEM portal and download all the required tenders as per the company policies.
- Identify spare parts requirements and raise requisitions of the clients.
- Ensure proper usage and accounting of company materials/tools.
- Coordinate with the procurement teams for timely availability/supply.
- Procurement of the spare parts and monitoring of the stock at Godown.
7. Compliance & Safety
- Follow company safety standards and client site safety norms.
- Ensure compliance with statutory, regulatory, and quality standards.
- Adhere to company policies, travel guidelines, and reporting structure.
8. Travel & Field Assignments
- Travel PAN India or abroad as per business/company requirements.
- Attend urgent service calls and project assignments as directed by Management.
9. Business Support & Sales
- Identify potential business opportunities during site visits and propose sales solutions of all the products represented by the Company.
- Pitch Sales with technical inputs and client discussions with their queries and resolution.
- Support tender submissions with technical data and clarifications.
- Attend Technical bids at customer place, ensure that our valuable technical inputs/specs are provided in the tender. Foster trust and maintain a positive rapport to facilitate timely meeting scheduling.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid time off
- Provident Fund
Work Location: In person
