Responsibilities: Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
o Provides inbound phone support on FSA & H.S.A Product lines.
o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.
o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
