MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.
Job Description
Delivery Manager’s primary responsibility is to make sure that services are being seamlessly delivered to the clients of an organization. Includes taking charge of a variety of tasks such as leading project teams, monitoring progress, tracking KPIs, working amicably with cross-functional teams, resolving issues and conflicts, efficient client management, timely communications and managing budgets. Delivery Manager own a vital role in boosting the user’s experience by ensuring the smooth delivery of services that meet and exceed customer demands.
Key Responsibilities
Responsible for end-to-end implementation of MetricStream Apps/Solutions.
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Identify customer needs by maintaining an excellent relationship with stakeholders.
Interact with MetricStream’s internal & external stakeholders to manage accounts efficiently.
Monitor & track deliverables and dependencies as per committed timelines
Provides proactive visibility to all stakeholders; effectively communicates delivery targets, commitments and progress. Avoid surprises.
Manage a team of engineers to develop and support applications that or of the highest quality and are delivered in a timely + cost-effective manner. Helping to identify and remove impediments impacting the team’s productivity and ability to deliver.
Work closely with MetricStream’s Product Management and R&D for Issues and road map scope delivery.
Skills and Experience
10+ years of experience leading customer services teams, preferably in the SaaS industry.
At least 5 years of experience working in the services organization of a product company using various delivery methodologies (Waterfall, Agile, etc.)
Strong enterprise business application design and development experience with global fortune 500 companies.
Expertise in delivering projects on budget, schedule and quality.
Expertise in managing customer expectations and Passionate about customer success
Expertise in creating and tracking project artifacts like SOW, Project charter, WBS, budget file, schedule, SOW, project risk register etc
Exposure to cloud-based products & offering.
Exposure to AI/GenAI in solutioning
Education
BE/B.Tech
Compensation Data
MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.
