Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary:
The Delivery Excellence Analyst supports end-to-end quality and delivery health across IT services projects by driving quality, consistency, and continuous improvement across projects. This role takes ownership of delivery frameworks, data-driven performance management, and the strategic integration of AI tooling to elevate overall delivery capability
Job Description
Experience: 7 to 10 years in IT services industry with process quality assurance or delivery excellence
SDLC Expertise: Strong understanding of Agile, Waterfall, and Hybrid methodologies; able to guide teams on process selection
Tooling: Proficiency in JIRA, MS Project, Power BI, Confluence, and AI-assisted analytics platforms
Analytical Skills: Strong ability to interpret complex project data, apply statistical techniques, and deliver actionable insights
Communication: Excellent written and verbal skills; experienced presenting to executives and senior stakeholders
Leadership: Assertive, sound judgement, able to influence without authority and drive change across delivery teams
AI Fluency: Demonstrated experience applying AI tools in a delivery or professional services environment
Soft Skills:
- Excellent stakeholder management and communication skills
- Ability to work directly with business stakeholders and cross-functional teams
- Strong ownership and collaboration mindset
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Statistical Analysis,Risk Management,Project Analysis,Delivery Excellence
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
