VuNet is a pioneer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys — empowering proactive issue resolution, operational resilience, and superior user satisfaction.
If you’ve ever used instant payment systems like UPI, chances are you’ve already experienced the power of our platform — we monitor over 28 billion digital transactions monthly (that’s equal to watching 3 years of tik-tok videos), touching 400 million users with leading banks and financial institutions.
VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM’s AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.
We’re building a new category of observability purpose-built for complex digital journeys — across payments, lending, core banking and more — already powering some of the largest banks in India and MEA.
The Customer Success Manager (CSM) will act as the primary business-facing owner for customer relationships, ensuring successful adoption, retention, and expansion of the platform across assigned accounts.
The CSM will partner closely with customers to drive business outcomes, improve platform adoption, manage executive relationships, and support long-term account growth. This role will work cross-functionally with Sales, Services, Support, Product, and TAM teams to ensure overall customer success.
Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference
What You Will Own
Customer Relationship Management
- Build and maintain strong relationships with customer stakeholders and executive sponsors
- Act as a trusted advisor for customer success and value realization
- Conduct regular governance meetings and Quarterly Business Reviews (QBRs)
Adoption & Value Realization
- Monitor customer adoption and platform usage trends
- Drive alignment between customer business goals and platform outcomes
- Ensure customers derive measurable value from the platform
Renewal & Retention Management
- Own customer health and renewal readiness
- Identify and mitigate churn risks proactively
- Partner with Sales on commercial renewal planning
Expansion & Growth
- Identify opportunities for expansion across use-cases, teams, and business units
- Collaborate with Sales to support upsell and cross-sell initiatives
- Drive customer advocacy, references, and testimonials
Cross-Functional Collaboration
- Coordinate with Sales, Services, Support, and Product teams
- Ensure timely resolution of customer escalations
- Act as the voice of the customer internally
- 5+ years of experience in Customer Success, Account Management, or Enterprise SaaS
- Strong executive communication and stakeholder management skills
- Experience managing enterprise customers in SaaS / observability / platform businesses
- Understanding of customer adoption and retention metrics
- Ability to manage complex customer environments and cross-functional teams
- Experience in observability, monitoring, analytics, or enterprise platform technologies
- Exposure to enterprise support and delivery models
- Experience driving renewals and expansion motions
At VuNet, we’re building a world-class observability platform, proudly Made in India — and we're just getting started.
We’re a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious — especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI.
More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.
If you’re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team — you’ll feel right at home at VuNet.
- Health insurance coverage for you, your parents, and dependents.
- Mental wellness and 1:1 counselling support.
- A learning culture that promotes growth, innovation, and ownership.
- Transparent, Inclusive, and high-trust workplace culture.
- New Gen AI and integrated Technology workspace.
- Supportive career development programs to expand your skills and enhance expertise with various training programs.
