Quality Coach/SME – Operations Analyst (Band 2H)
As an Operations Subject Matter Expert (SME), you will act as a knowledgeable and reliable operational resource within your function. You will provide hands‑on subject matter expertise, support daily operations, coach colleagues, and contribute to improving processes, quality, and customer outcomes.
This role sits at the centre of operational delivery — bridging knowledge gaps, supporting team members, escalating issues appropriately, and ensuring accuracy and consistency in how processes are executed.
Your role contributes directly to service excellence by using your deep workflow understanding, problem solving skills, and data awareness to help teams achieve performance targets.‑solving skills, and data awareness to help teams achieve performance targets.
Operational Expertise & Support
Act as a go‑to expert for daily operational queries within your function (e.g., Claims, Eligibility, Admin, Customer Service, Client Support).
Quality, Accuracy & Compliance
Process & Continuous Improvement
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
