Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
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Provide effective support to the team to enable them to provide effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
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Identify optimal, cost effective use of the resources and educate the team on the same.
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Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
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Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
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Process and deliver messages for Guests
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Deliver and safely storage Guest luggage
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Stay current with all hotel services as well as daily VIP requests and special events
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Ensure orderliness and safety guidelines around the lobby and front door areas
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Provide support to Management as required, in cases of emergency
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Project a professional manner with an emphasis on hospitality and Guest service
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Maintain a clean, healthy, and safety working area
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Act in accordance with policies and procedures when working with front of house equipment and property management systems
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Ensure quality and appropriateness of customer service provided.
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To maintain Front Office log book and shift reports.
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Respond to inquiries and resolve problems in an effective manner.
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Ensure all guests receive a swift, smooth, professional and friendly check in and check out
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Ensure quality in all aspects of the job.
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Maintain record of all banquet and any other functions in the hotel.
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Liaise with other departments for the resolution of day-to-day administrative and operational issues.
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Carry out other duties which naturally fall within the reasonable expectations of the post.
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Adhere to the Procedures & Standards Manual.
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Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
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Liaise with Housekeeping for the Room Status.
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Handle additional responsibilities as and when delegated by the Management.
Qualifications
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Diploma in Tourism / Hospitality Management
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Minimum 2 years of relevant experience in a similar capacity
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Excellent reading, writing and oral proficiency in English language
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Ability to speak other languages and basic understanding of local languages will be an advantage
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Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
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WHAT IS IN IT FOR YOU:
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Come As You Are
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Work With Purpose
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Grow, Learn and Enjoy
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Explore Limitless Possibilities
