Oversee daily F&B operations, including breakfast service, buffet setup, and replenishment.
Ensure all brand standards and SOPs are followed consistently.
Monitor cleanliness, hygiene, and food safety practices (HACCP standards).
Ensure proper opening and closing procedures are followed.
Deliver exceptional guest service aligned with IHG brand values.
Handle guest queries, feedback, and complaints professionally.
Ensure quick service and guest satisfaction during peak hours.
Build positive guest interactions to enhance overall experience.
Supervise and guide F&B associates/GSAs during shifts.
Conduct daily briefings and allocate duties effectively.
Train team members on service standards, grooming, and hygiene.
Motivate team to achieve high performance and guest satisfaction scores.
Monitor stock levels of food, beverages, and supplies.
Ensure minimal wastage and proper portion control.
Assist in inventory management and stock ordering.
Maintain proper storage and FIFO practices.
Ensure compliance with health, safety, and hygiene regulations.
Follow company policies and audit requirements.
Maintain documentation for inspections and internal audits.
Coordinate with kitchen, housekeeping, and front office teams.
Ensure smooth communication for guest requirements and group movements.
Strong communication and interpersonal skills
Leadership and team handling ability
Customer-focused approach
Problem-solving skills
Time management and multitasking
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
