Job Description – International Patient Care Coordinator
Company: Progenesis IVF
Position: International Patient Care Coordinator (IPCC)
Location: Thane Headquarters
Department: International Patient Services / Operations
Employment Type: Full-Time
Role Overview
We are looking for a compassionate, confident, and highly organized International Patient Care Coordinator to manage the complete patient journey for patients visiting Progenesis IVF from overseas. The role will involve coordinating with international patients, doctors, clinical teams, counsellors, finance, travel partners, and other internal departments to ensure a smooth and seamless treatment experience.
Key ResponsibilitiesInternational Patient Coordination
- Act as the primary point of contact for international patients from initial enquiry through treatment and post-treatment follow-up.
- Communicate with patients through calls, emails, WhatsApp, and other communication platforms.
- Understand patient requirements and coordinate consultations, investigations, treatment plans, and follow-ups.
- Explain treatment processes, timelines, documentation requirements, and centre procedures clearly to patients.
- Maintain regular follow-ups with patients and ensure timely responses to their queries.
Clinical & Internal Coordination
- Coordinate with doctors, nurses, embryologists, counsellors, and other clinical teams for smooth patient treatment.
- Coordinate appointments, investigations, IVF treatment cycles, procedures, and follow-up visits.
- Ensure all relevant medical records and patient information are available to the concerned teams.
- Escalate patient concerns or clinical queries to the appropriate medical team.
Travel & International Patient Support
- Assist international patients with treatment-related documentation and medical letters required for travel/visa purposes.
- Coordinate with travel agencies, accommodation providers, airport transfer services, and other external partners wherever required.
- Help align treatment schedules with the patient's travel plans.
- Provide patients with necessary information regarding their visit, stay, appointments, and treatment schedule.
Financial & Administrative Coordination
- Explain treatment packages, estimates, payment schedules, and other administrative requirements to patients.
- Coordinate with the Finance team regarding payments, billing, receipts, and pending dues.
- Ensure accurate documentation of patient information, passports, consent forms, medical reports, and other relevant records.
- Maintain confidentiality of all patient and medical information.
Patient Relationship Management
- Build strong and professional relationships with international patients and their families.
- Handle patient concerns with empathy, patience, and professionalism.
- Ensure a positive patient experience throughout the treatment journey.
- Collect patient feedback and coordinate with relevant teams to improve patient experience.
Candidate Profile
Education:
- Graduate / Postgraduate in Healthcare Management, Hospital Administration, Life Sciences, International Relations, or a related field.
Experience:
- 2–5 years of experience in International Patient Coordination, Medical Tourism, Hospital Operations, Patient Relations, or Healthcare Coordination.
- Experience in IVF/Fertility/Hospital Healthcare will be preferred.
Required Skills
- Excellent English communication skills – verbal and written.
- Strong patient-handling and interpersonal skills.
- Excellent follow-up and coordination abilities.
- Strong organizational and multitasking skills.
- Professional and confident personality.
- Good understanding of MS Office, CRM, and healthcare/hospital management systems.
- Ability to communicate professionally with people from different countries and cultures.
- High level of empathy, patience, confidentiality, and cultural sensitivity.
- Ability to work with international time zones when required.
Key Competencies
International Patient Management | Patient Coordination | Healthcare Operations | Medical Tourism | Customer Experience | Communication | Follow-up | Cross-functional Coordination | Documentation | Relationship Management
Location: Thane Headquarters
Industry: IVF / Fertility Healthcare
Employment Type: Full-Time
Pay: Up to ₹30,000.00 per month
Benefits:
Application Question(s):
- What is your Current CTC?
- What is your Expected CTC?
Language:
Location:
- Thane, Maharashtra (Thane, Thane District) (Required)
Work Location: In person
