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Job Title: Customer Support Executive (Inventory Management & Grievance Handling)
Location: Lucknow
Experience: 0–2 Years (Freshers can apply)
Immediate Joiners
Job Description:
We are looking for a proactive and customer-focused *Customer Support Executive* to manage customer queries, maintain inventory records, and ensure timely resolution of customer grievances. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and other communication channels.
- Handle customer complaints and grievances professionally, ensuring timely resolution.
- Maintain and update inventory records accurately.
- Coordinate with internal teams to monitor stock availability and inventory movement.
- Process customer requests, orders, and service-related documentation.
- Prepare daily, weekly, and monthly reports related to customer support and inventory.
- Maintain customer records and ensure data accuracy.
- Follow up with customers to ensure satisfaction and service quality.
- Escalate unresolved issues to the concerned department when necessary.
- Ensure adherence to company policies and service standards.
*Required Skills:*
- - Excellent verbal and written communication skills.
- - Strong customer service and problem-solving abilities.
- - Knowledge of inventory management and record keeping.
- - Ability to handle customer grievances with professionalism and empathy.
- - Proficiency in MS Excel, MS Word, and basic computer applications.
- - Good organizational and time management skills.
- - Ability to work both independently and as part of a team.
Qualification:
* Graduate in any discipline.
* Experience in Customer Support, Customer Service, Inventory Management, or Back Office Operations is preferred.
How to Apply:
Send your resume to: [email protected]
Contact / WhatsApp: +91 8076298926
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
