Purpose:
The role involves providing technical support to both external customers and internal functional departments. You will be working with existing and potential customers to expand our technical footprint by providing a portfolio of sealing solutions through technical knowledge and expertise. You will function as a link between sales, technical and operations and act as a key point of contact.
Key Tasks
· Problem solving and providing technical support to customers in a fast-paced critical environment.
· Providing sealing solutions in a timely and effective manner to minimise downtime.
· Visit customer sites to obtain information, provide advice and help solve sealing and joint integrity problems.
· Provide technical training for both internal and external staff.
· Function as a technical hub to provide support to internal departments such as Sales, Operations, Quality & Purchasing
· Attending joint sales visits with Business Development Managers to provide a technical focus to external sales.
· Other duties within your scope which are deemed necessary by the business for you to effectively complete the job.
Progression
The successful applicant will have the scope to increase their duties nationally as a technical expert.
Training
Full product training will be provided.
Person Specifications
The ideal candidate is likely to have a degree or equivalent in Mechanical or Materials engineering discipline and will have excellent communication skills
Essential:
Below are essential skills and qualities for this role.
· Must have good presentation skills and previous customer facing technical role.
· Must be able to deal with customers in a professional and helpful manner.
· Must be able to multi-task by dealing with various technical reviews, projects and development activities.
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
