Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking an experienced ServiceNow Customer Service Management (CSM) professional to design, implement, configure, and support CSM solutions on the ServiceNow platform. The ideal candidate will work closely with business stakeholders to enhance customer support operations, automate workflows, improve case resolution, and deliver seamless omnichannel customer experiences.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the design and implementation of complex software components to meet business objectives.
- Facilitate knowledge sharing and mentoring within the team to foster professional growth.
- Coordinate cross-functional efforts to ensure alignment and timely delivery of project milestones.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong experience in customizing and extending ServiceNow applications to meet unique business requirements.
- Ability to work with APIs and integrate ServiceNow with other enterprise systems.
- Familiarity with scripting languages and automation within the ServiceNow platform.
- Experience in agile software development practices and continuous integration/continuous deployment pipelines.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
