A Collections Coordinator plays a critical role in maintaining a company’s financial health by managing the collection of payments and outstanding debts. They work closely with the accounts receivable team, sales, and customer service departments to ensure smooth communication and effective collection strategies, ultimately reducing days sales outstanding (DSO) and supporting revenue goals.
Key Responsibilities
- Manage Collections Processes: Monitor overdue accounts, send reminders, follow up on payments, and maintain accurate records of all collection activities.
- Customer Interaction: Communicate with clients to arrange payment plans, resolve disputes, and address inquiries professionally and empathetically .
- Collaboration: Coordinate with internal departments to resolve billing discrepancies and ensure collection efforts align with company policies.
- Team Oversight: Provide guidance, training, and support to collections staff, manage schedules, and improve team performance.
- Reporting and Analysis: Track accounts receivable, generate compliance and collection reports, and monitor the effectiveness of collection strategies.
- Process Improvement: Lead initiatives to enhance collection procedures and customer experience, including adjusting workflows and implementing best practices.
Required Skills and Qualifications
- Communication and Negotiation: Strong verbal and written skills to handle client interactions and internal coordination.
- Financial Acumen: Understanding of accounting principles, accounts receivable processes, and relevant financial software.
- Problem-Solving: Ability to resolve disputes, manage difficult conversations, and implement effective solutions.
- Attention to Detail: Maintain accurate records and ensure compliance with company policies and legal regulations.
- Education and Experience: Typically requires a Bachelor’s degree in Accounting, Finance, Business, or a related field; experience in collections or accounts receivable is preferred.
- Technical Proficiency: Familiarity with CRM systems, accounting software, and automated communication tools for follow-ups.
Experience:2 to 5 years in relevant field.
Communication Skills: Telugu, English, Hindi(mandatory)
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
