About LetitbexAI:
LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.
Position: Servicenow Testing
Experience: Years
Notice Period: Can be considered up 15 Days
JOB DESCRIPTION:
ServiceNow QA/Tester to ensure the quality and reliability of ServiceNow implementations. The ideal candidate should have hands-on experience in testing ServiceNow modules, workflows, and integrations, with a strong understanding of ITSM processes.
Key Responsibilities:
- Defining, documenting and executing test cases independently based on requirements for ITIL Processes. (Change Management/ Incident/Problem/CMDB)
- Perform functional, integration, regression, and UAT testing
- Validate customisations, workflows, and configurations
- Provide testing expertise and coach/mentor the testing team around best practices in quality assurance methodologies, practices and techniques (this includes more junior Quality Assurance Analysts).
- Test Service Catalogs, Forms, Flows, and Business Rules
- Raise and track defects & issues and reporting proactively in tools
- Collaborate with developers, BAs, and end-users to ensure quality delivery
Skills & Qualifications:
- Bachelor’s degree in computer science, IT, or related field
- 3+ years of experience in ServiceNow testing
- Familiarity with ITSM modules like Incident, Change, Problem, CMDB
- Strong skills in manual testing, with basic knowledge of automation frameworks (preferred)
- Good understanding of ITIL and Agile methodologies
- Excellent communication and analytical skills
Nice to Have:
- Experience with Postman or REST API testing
- Experience with ATF (Automated Test Framework) in ServiceNow
- ServiceNow System Administrator certification
