EVM Group Calicut
Customer Relation Manager (CRM) – Sales
Job Title: Customer Relation Manager (CRM) – Sales
Industry: Automobile
Location : Calicut
Department: Sales & Customer Relations
Reports To: General Manager / Sales Manager
Job Summary
The Customer Relation Manager is responsible for maintaining strong customer relationships, ensuring customer satisfaction, handling customer feedback, and supporting the sales team in achieving customer retention and business growth. The role focuses on improving customer experience throughout the vehicle sales process and post-sales follow-up.
Key Responsibilities
- Manage customer relationship activities in the sales department.
- Handle customer enquiries, complaints, and feedback professionally.
- Ensure timely follow-up with showroom walk-in customers and leads.
- Coordinate with the sales team for customer updates and delivery processes.
- Maintain customer database and CRM records accurately.
- Conduct customer satisfaction calls after vehicle delivery.
- Monitor customer retention and repeat business activities.
- Plan and execute customer engagement programs and events.
- Ensure achievement of customer satisfaction targets (CSI).
- Prepare daily, weekly, and monthly CRM reports.
- Support marketing campaigns and promotional activities.
- Maintain proper communication between customers and management.
- Handle escalated customer issues and provide quick resolutions.
- Ensure dealership standards and company policies are followed.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer handling ability.
- Leadership and team coordination skills.
- Knowledge of CRM software and MS Office.
- Problem-solving and conflict management skills.
- Good presentation and reporting abilities.
- Ability to work under pressure and achieve targets.
Qualification
- Bachelor’s Degree in Business Administration, Marketing, or any related field.
- MBA preferred.
Experience
- Minimum 3–6 years of experience in customer relationship management or automobile sales industry.
- Experience in dealership operations will be an added advantage.
Preferred Candidate Profile
- Professional appearance and positive attitude.
- Strong follow-up and customer engagement skills.
- Ability to manage customer expectations effectively.
- Experience in handling customer satisfaction processes in automobile dealerships.
Salary & Benefits
- Attractive salary package based on experience.
- Incentives and performance bonuses.
- PF, other company benefits as per policy.
Share your resume:
[email protected]
Contact No: 8111880533
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
