About the Role ICFix Academy is looking for a highly motivated Admission & Technical Closure Executive to help prospective learners choose the right technical training program and successfully complete their admission process. The role combines technical counselling, admission closure, payment collection, and student onboarding support. The ideal candidate should be able toexplain technical career opportunities, address learner concerns, and confidently close admissions while ensuring a smooth payment and enrollment experience. Key Responsibilities Technical Counselling ● Understand each learner's educational background, work experience, technical knowledge, and career goals. ● Recommend the most suitable ICFix Academy online training program based on the learner's profile. ● Explain course curriculum, learning outcomes, practical training methodology, certifications, tools, and career opportunities. ● Provide guidance on career paths in Mobile Repair, Laptop Repair, Mac Repair, TV Repair, and other technical programs. ● Resolve technical and course-related queries with clarity and confidence. Admission Closure ● Conduct one-on-one counselling sessions with qualified leads. ● Handle objections related to course content, duration, fees, career growth, and competitors. ● Build trust with prospective learners and help them make informed decisions. ● Convert qualified leads into successful admissions while achieving monthly enrollment targets. Payment Closure ● Explain course fees, available payment plans, EMI options (if applicable), and enrollment policies. ● Guide students through the complete payment process. ● Follow up on pending payments and ensure timely fee collection. ● Coordinate with the Finance team to verify successful payments and admission confirmations. ● Maintain accurate payment records and admission documentation. Student Onboarding Support ● Ensure a seamless transition from admission to onboarding. ● Coordinate with the Student Success and Academic teams to facilitate batch allocation and onboarding. ● Share joining instructions, class schedules, and onboarding details with enrolled students.CRM & Sales Management ● Maintain accurate records of counselling sessions, admissions, payments, and follow-up activities in the CRM. ● Track admission status and payment progress for every lead. ● Prepare daily, weekly, and monthly admission and revenue reports. ● Ensure timely follow-ups to maximize conversion and payment completion. Collaboration & Continuous Improvement ● Work closely with the Telecalling and Technical teams. ● Share learner feedback, market trends, and competitor insights. ● Recommend improvements in counselling techniques, sales processes, and learner experience. Required Skills ● Excellent verbal and written communication skills in English and Tamil. ● Strong technical aptitude with the ability to understand and explain vocational training programs. ● Excellent counselling, negotiation, objection-handling, and sales closing skills. ● Ability to build trust and influence learner decisions. ● Strong payment follow-up and customer relationship management skills. ● Proficiency in CRM software, Microsoft Ofice, and Google Workspace. ● Excellent organizational, documentation, and time management skills. ● Self-motivated, target-driven, and committed to achieving admission and revenue goals. Preferred Candidate Profile ● Bachelor's degree in any discipline. ● Freshers with excellent communication skills or candidates with 1–3 years of relevant experience. ● Experience in Admission Counselling, Technical Counselling, Education Sales, EdTech Sales, Business Development, Inside Sales, or Customer Relationship Management is preferred. ● Strong customer-focused approach with a passion for helping learners build successful careers. Key Performance Indicators (KPIs) ● Monthly admission closures. ● Revenue generated through enrollments.● Payment collection and payment completion rate. ● Lead-to-admission conversion percentage. ● Student onboarding completion. ● CRM accuracy and follow-up compliance. ● Student satisfaction and counseling quality. Compensation & Benefits ● Competitive fixed salary. ● Attractive performance-based incentives with unlimited earning potential. ● Fast-track career growth and promotions based on performance (typically every six months). ● Comprehensive product and technical training. ● Career growth opportunities in Sales, Admissions, and Business Development. ● Opportunity to work with a fast-growing EdTech organization in a collaborative and performance-driven environment.
Pay: ₹18,000.00 - ₹1,650,574.08 per month
Work Location: In person
