Job Title: Multilingual Telecaller Department
Customer Support / Operations
Location : Barasat, West Bengal
Employment Type : Full-Time
Job Summary
We are looking for a dynamic and customer-focused Multilingual Telecaller to handle inbound and outbound calls, assist customers with their queries, provide information about our services, and ensure a positive customer experience. The ideal candidate should be fluent in multiple languages and possess excellent communication and interpersonal skills. Must have basic knowledge about Tourism and can make itienarary.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information about company products and services.
- Assist customers with inquiries, bookings, complaints, and service requests.
- Follow up with customers regarding pending requests and feedback.
- Maintain records of customer interactions in CRM/software systems.
- Coordinate with internal departments to resolve customer issues promptly.
- Generate leads and support sales activities through telecalling.
- Build and maintain strong customer relationships.
- Meet daily, weekly, and monthly calling and performance targets.
- Escalate complex customer concerns to the appropriate department.
- Ensure customer satisfaction through effective communication in multiple languages.
Required Skills & Qualifications
- Graduate in any discipline (preferred).
- Minimum 1–3 years of experience in telecalling, customer service, or call center operations.
- Fluency in English, Hindi, Bengali, and additional regional/international languages will be an added advantage.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Experience using CRM software is preferred.
- Ability to work under pressure and handle multiple customer interactions.
Key Performance Areas (KPAs)
- Number of calls handled per day.
- Customer satisfaction and feedback ratings.
- Lead generation and conversion support.
- Response and resolution time.
- Accuracy of customer information recorded.
- Follow-up completion rate.
Preferred Attributes
- Positive attitude and customer-centric approach.
- Strong interpersonal and relationship-building skills.
- Ability to communicate effectively across different cultures and languages.
- Professional telephone etiquette.
- Team player with excellent organizational skills.
Pay: ₹6,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
