Job Title: Front Desk Receptionist – PRAMA Advanced Urology
About PRAMA Advanced Urology:
PRAMA Advanced Urology is a specialist urology and renal transplant clinic located in Sector 1, Gomti Nagar, Lucknow. The clinic offers consultation, uroflowmetry, and related urology care in a calm, professional environment. We are looking for a front desk receptionist who will be the first point of contact for our patients and play a key role in creating a smooth, welcoming clinic experience.
Responsibilities:
- Greet patients warmly as they arrive and manage the daily appointment schedule
- Answer phone calls and respond to WhatsApp inquiries regarding appointments, fees, and general clinic information
- Take basic vitals before consultation: pulse rate (PR), SpO2, blood pressure, and blood sugar (glucometer)
- Conduct uroflowmetry tests and print the reports for the doctor's review
- Collect consultation and procedure payments (UPI and cash) and maintain accurate daily collection records
- Maintain patient records, registration forms, and follow-up visit lists
- Coordinate with the doctor regarding patient flow and with diagnostic labs for report collection and delivery
- Manage physical files, prescriptions, and documentation in an organized manner
- Keep the reception and waiting area clean, stocked, and presentable
- Handle basic patient queries regarding reports, follow-up validity (e.g., 15-day follow-up window), and next steps
- Assist with occasional administrative tasks as needed (ordering supplies, coordinating with vendors)
Requirements:
- Graduate (any stream)
- Prior experience in a front-desk, receptionist, or customer-facing role preferred; experience in a clinic, hospital, or diagnostic centre is a strong plus but not mandatory
- Basic familiarity with taking vitals (PR, SpO2, BP, blood sugar) preferred — training will be provided if needed
- Willingness to learn uroflowmetry testing and reporting — full training will be provided
- Comfortable with basic computer use (MS Office, and willingness to learn a scheduling/billing system)
- Good spoken Hindi and English, with a polite and patient communication style
- Well-organized, detail-oriented, and comfortable handling cash/UPI transactions responsibly
- Should live in or near Gomti Nagar for ease of commute
- Comfortable working split shifts as per clinic timing
Job Type: Part-time
Schedule:
Mon–Sat: 10:00 AM – 12:00 Noon and 5:00 PM – 9:00 PM
Sunday: 10:00 AM – 2:00 PM
Salary: ₹8,000/month-₹12,000/month
Location: NBCC Commercial Complex, Sector 1, Gomti Nagar, Lucknow (in-person)
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
