Technical Business Analyst (Business Systems, CRM & Workflow Architecture)
Experience: 4–10 Years
Location: Mohali (Work from Office)
Shift: US Business Hours (08:30 PM to 05:30 AM )
About the Role
We are seeking a highly technical and business-focused Technical Business Analyst who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems.
Key Responsibilities
Business & System Analysis
- Gather, analyze, and document business, functional, and technical requirements.
- Translate business needs into user stories, acceptance criteria, and technical specifications.
- Conduct requirement workshops and stakeholder discussions.
- Perform gap analysis and solution recommendations.
Workflow Architecture & Process Design
- Design and document end-to-end business workflows and system processes.
- Create process maps, workflow diagrams, data flow diagrams, and dependency maps.
- Analyze workflow bottlenecks and recommend automation opportunities.
- Define scalable business processes across CRM, SaaS, ERP, and integrated systems.
API & Integration Analysis
- Work closely with engineering teams on API-based integrations and middleware architecture.
- Document API requirements, request/response flows, authentication methods, and integration dependencies.
- Understand and evaluate:
- REST APIs
- Webhooks
- Event-Driven Architecture
- API Authentication
- Rate Limiting
- Idempotent APIs
- Support integration planning between internal and third-party platforms.
Agile Product Delivery
- Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retrospectives.
- Collaborate with Product Owners, Architects, and Engineering teams to prioritize requirements.
- Ensure requirements are development-ready and aligned with business objectives.
- Support roadmap planning and release management activities.
Impact Analysis & Documentation
- Conduct dependency mapping and technical impact assessments.
- Analyze downstream effects of system changes and integrations.
- Prepare BRDs, FRDs, Process Documents, System Diagrams, and Integration Documentation.
- Ensure complete traceability between business requirements and technical solutions.
Mandatory Skills & Experience
Core Business Analysis
✔ 4+ years of experience as:
- Technical Business Analyst
- Business Systems Analyst
- Systems Analyst
- Product Analyst
✔ Experience working on:
- SaaS Products
- CRM Platforms
- ERP Solutions
- Workflow Automation Systems
Technical Understanding
✔ Practical understanding of:
- JavaScript
- Middleware & Integration Layers
- System Workflows
- Enterprise Applications
✔ Strong knowledge of:
- REST APIs
- API Integrations
- OAuth/API Authentication
- Webhooks
- Event-Driven Systems
✔ Understanding of:
- Rate Limiting
- Idempotent APIs
- API Lifecycle Management
- Integration Dependencies
Environment & Infrastructure Knowledge
✔ Experience working with:
- Sandbox Environments
- UAT
- Staging
- Production Systems
✔ Understanding of:
- VPN Concepts
- Static IPs
- Network Security Fundamentals
- Environment Configuration
Agile & Delivery
✔ Strong understanding of:
- Agile Methodology
- Scrum Framework
- User Story Creation
- Backlog Grooming
- Sprint Planning
- Acceptance Criteria
Data & Architecture Knowledge
Candidates must have exposure to:
- Workflow Architecture
- System Design Concepts
- Integration Architecture
- Business Process Mapping
- Data Modeling
- Database Design Concepts
- ER Diagrams
- Data Flow Diagrams (DFD)
- Dependency Mapping
- Technical Impact Analysis
- Star Schema vs Snowflake Schema
Pay: ₹1,300,000.00 - ₹1,900,000.00 per year
Work Location: In person
