Job Title: Telecaller
Job Type: Full-time
Location: [City, State]
Job Summary
We are looking for a motivated and customer-focused Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, and maintaining positive customer relationships. Strong communication skills and a positive attitude are essential for success in this role.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle inbound calls and respond to customer inquiries professionally.
- Explain company products and services clearly and accurately.
- Generate leads and schedule appointments for the sales team when required.
- Follow up with customers to maintain relationships and encourage repeat business.
- Maintain accurate records of customer interactions in the CRM or database.
- Meet daily, weekly, and monthly calling and performance targets.
- Resolve customer concerns or escalate issues to the appropriate department.
- Stay up to date on company products, services, and promotions.
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus.
- Previous experience in telecalling, customer service, sales, or a call center is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Basic computer skills and familiarity with Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Preferred Skills
- Fluency in English and local language(s).
- Good listening and problem-solving skills.
- Positive attitude with a customer-first approach.
Benefits
- Competitive salary
- Performance-based incentives
- Paid training
- Career growth opportunities
- Paid time off (where applicable)
Schedule
- Full-time
- Monday to Saturday
- Day shift
Experience:
- Telecalling/Customer Service: 0–2 years preferred (Freshers are welcome to apply.)
Education:
- High school diploma or equivalent (minimum)
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
