Job Purpose
To ensure the highest quality standards across the manufacturing process by implementing customer-specific requirements, maintaining compliance with quality management systems, minimizing rejection and customer complaints, ensuring timely material clearance, optimizing quality costs, and developing a safety- and continuous-improvement-driven culture.
Key Roles & Responsibilities
1. Production Ensure 100% compliance with customer requirements, including Material Test Certificates (MTC) and Pre-Dispatch Inspection (PDI). Maintain 100% product traceability from raw material to finished goods. Ensure zero finished goods rejection after production declaration due to quality issues. Implement and maintain all customer-specific quality standards throughout the manufacturing process
2. Quality Management Respond to all customer complaints within 24 hours and ensure closure within 5 working days. Ensure complete compliance with Quality Management Systems including IATF 16949, ISO 9001, CE, and other applicable certifications. Monitor process quality through regular inspections, audits, and corrective actions. Lead root cause analysis and implement effective corrective and preventive actions (CAPA).
3. Cost Control Optimize utilization of quality consumables and manpower to achieve a 15% reduction in consumable costs compared to the previous year. Ensure zero customer return rejection. Achieve 75% reconciled recovery through effective monitoring and corrective actions. Minimize internal rejection, rework, and scrap through continuous process improvement.
4. Delivery Ensure 100% material clearance and release within 48 hours after production completion. Coordinate with Production, Planning, and Dispatch teams to avoid delays in customer deliveries.
5. Safety Ensure 100% implementation and utilization of prescribed safety gadgets and PPE by all team members. Promote adherence to company safety policies and participate in safety audits and improvement initiatives.
6. Process Management Develop, implement, and ensure adherence to Standard Operating Procedures (SOPs). Ensure 100% implementation of Job Descriptions (JDs) and Job Cards for all quality personnel. Ensure accurate and timely entry of all production and quality-related data into the ERP/computer system. Maintain quality records, inspection reports, and documentation as per company and certification requirements.
7. Morale & Continuous Improvement Generate and implement a minimum of two Kaizens/Suggestions per month to improve quality, productivity, or cost. Conduct a minimum of two training sessions per month to develop team competency and promote multi-skilling. Motivate team members to achieve departmental objectives and maintain a positive work environment. Support employee engagement and continuous learning initiatives.
Key Performance Indicators (KPIs) Area Target Customer Requirements (MTC & PDI) 100% Compliance Product Traceability 100% FG Rejection After Production Declaration 0% Customer Complaint Response Within 24 Hours Customer Complaint Closure Within 5 Days Compliance with IATF/ISO/CE 100% Consumable Cost Reduction 15% vs Previous Year Customer Return Rejection 0% Reconciled Recovery 75% Material Clearance Within 48 Hours Safety Gadget Compliance 100% SOP Compliance 100% JD & Job Card Implementation 100% ERP/Production Data Entry 100% Kaizens Minimum 2 per Month Team Training Minimum 2 per Month Required Competencies Quality Management Systems (IATF 16949, ISO 9001, CE) Aluminium extrusion quality processes Root Cause Analysis (RCA), CAPA, 8D, 5 Why Process Audits and Product Audits Statistical Process Control (SPC) and Quality Tools Customer Complaint Handling Team Leadership and Training ERP/Data Management Continuous Improvement and Kaizen Strong communication, analytical, and problem-solving skills.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
