Job Title: Assistant Manger
Reporting to: Manger
Location: Hyderabad & Bangalore
Working Hours/ Days: 9 Hours / 5 Rational Days a Week
Shift: Rotational Night shifts
Key Responsibilities:
- Team Management
- Operational Oversight
- Quality Assurance
- Training and Development
- Performance Analysis and Reporting
- Collaboration and Communication
Education:
Experience:
- Minimum 7 years of experience in a contact center environment.
- At least 2 years in a supervisory or managerial role. Experience in an international or multicultural setting is highly desirable.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in contact center software and CRM systems.
- Strong knowledge on operational metrics – SL/AHT/ABAN RATE/FCR/TRP/QUALITY, ect.
- Analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Strong organizational and time-management skills.
Why wait reach out to 9087726632 for interview and upskill your career!!!!
Pay: ₹700,000.00 - ₹900,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- International voice process: 7 years (Required)
- Manager / Supervisor: 2 years (Required)
Shift availability:
Work Location: In person
