Job Title : System Support Engineer / Desktop Support Engineer
Job Mode : In Office
Job Location : Mangaluru/Kochi
Job Role:
To provide technical support for end users by troubleshooting hardware, software, network, and system-related issues, ensuring smooth IT operations and user productivity.
Key Roles & Responsibilities:
- Provide L1/L2 support for desktops, laptops, printers, and peripherals.
- Troubleshoot hardware and software-related issues.
- Resolve operating system issues (Windows/Mac).
- Install, configure, and maintain end-user systems.
- Create and manage user accounts.
- Password reset and access troubleshooting.
- Configure email accounts (Outlook/O365).
- Install and troubleshoot business applications.
- Support Microsoft Office / O365 applications.
- Perform software upgrades and patching.
- Troubleshoot LAN/Wi-Fi/VPN connectivity issues.
- Coordinate with network teams for escalations.
- Install antivirus/endpoint security.
- Ensure compliance with IT policies.
- Support MFA, VPN, and endpoint protection.
- Handle incidents and service requests through ticketing systems.
- Maintain proper documentation and update tickets.
- Meet SLA response and resolution timelines.
- Coordinate with vendors for repairs, replacements, and support.
Technical Skills Required:
- Windows 10/11, basic Windows Server knowledge
- Microsoft 365 / Outlook
- Active Directory (basic user management)
- Basic networking (IP, DNS, DHCP, Wi-Fi)
- Printer and peripheral troubleshooting
- Remote support tools
- Antivirus/endpoint management
Soft Skills:
- Good communication skills
- Problem-solving ability
- Customer service mindset
- Ability to work under pressure
Experience Requirement :
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Application Question(s):
- How many years of experience do you have in System/Desktop support?
Work Location: In person
