Company Overview
CyberToss Pvt. Ltd. is a rapidly growing ITES company in India serving global clients for over 7 years. We specialize in 24x7 Customer Support, Voice & Non-Voice Process, E-Commerce Support, Web Research, Data Management, Administrative Support, Web Design & Development, Digital Marketing, and SEO services.
We are currently hiring experienced and enthusiastic professionals for the position of International Customer Support Executive.
Job Details
- Job Role: International Customer Support Executive – Chat & Non Voice Process
- Location: Serampore, West Bengal
- Job Type: Full-Time | Onsite
- Shift: Night Shift
- Experience Required: 6 Months - 1Year
- Salary: ₹10,000 – ₹15,000 per month + Night Shift Bonus + Performance Incentives
Key Responsibilities
- Handle international customer queries through chat, email, and voice support.
- Provide prompt, professional, and customer-focused assistance.
- Resolve customer concerns efficiently and maintain high service standards.
- Troubleshoot issues and coordinate with internal teams when required.
- Escalate unresolved concerns appropriately for faster resolution.
- Maintain accurate records of customer interactions and feedback.
- Prepare and update knowledge base articles and support documentation.
- Work effectively with help desk and customer support tools.
Eligibility Criteria (Education)
- Bachelor's (English is mandatory)
Required Skills
- Excellent English communication skills (Mandatory)
- Experience in handling international clients preferred
- Good technical understanding and problem-solving ability
- Strong multitasking and time management skills
- Attention to detail and deadline-oriented approach
- Proactive and responsible work attitude
- Minimum 6 Months experience in Customer Support / Chat Process / International Process
Perks & Benefits
- Direct Company Employment
- 5 Days Working
- Fixed & On-Time Salary
- Performance Incentives
- Night Shift Allowance
- Paid Sick Leave
- Career Growth Opportunities
- Professional Work Environment
Apply Now
Interested candidates may contact:
8582881664
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Serampore H O, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Work Location: In person
