A Guest Service Associate (GSA) in Food and Beverage (F&B) service welcomes guests, takes precise orders, and serves meals while maintaining dining area hygiene. Typical benefits include duty meals, Provident Fund (PF),
Job Description & Key Responsibilities
- Guest Greeting: Welcome patrons warmly, escort them to tables, and manage reservations or phone inquiries.
- Order Processing: Present menus, explain daily specials, provide detailed item or allergen information, and input orders into POS systems.
- Service Delivery: Serve food and beverages promptly at correct temperatures, clear and sanitize tables, and handle billing accurately.
- Operations: Coordinate with kitchen and bar teams, restock station supplies, and complete daily opening/closing side duties.
Knowledge & Required Qualifications
- Education: High school diploma or equivalent; a diploma or degree in Hotel Management/Hospitality is strongly preferred.
- Experience: 0 to 2 years of prior experience in a hotel, restaurant, or cafe environment, though freshers with strong communication skills are often accepted.
- Core Knowledge: Familiarity with basic food safety and hygiene protocols (such as HACCP), POS/billing software, and menu/beverage terminology.
- Soft Skills: Excellent verbal communication, active listening, physical stamina for long standing hours, and a polite, customer-first attitude.
Standard Benefits
- Meals: Free duty meals or food provided during shifts.
- Accomodation : Provided Accomodation
- Financial Security: Provident Fund (PF)
- Career Growth: Internal promotions, professional shift scheduling, and hospitality training programs.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
