Role Purpose
Supporting our internal and external customers using our financial reporting and analysis tools along with delivering financial insight to support Hotel reporting.
Key Accountabilities
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End to end support from a query being raised through to resolution which will involve working with various teams/issues and customers whilst providing timely communications to keep the customer updated.
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Advising customers of the correct processes for raising support and security queries and making process improvements where appropriate.
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Responsible for the resolution of support and security queries in a timely manner.
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Requesting security set up/amendments and termination of users to finance reporting systems whilst following a defined and governed request process including gaining approval from stakeholders.
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Build working relationships with system users within the global finance community
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Assist with project testing when required.
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Actively contributing to Global Hotel Reporting and Insights (GHR&I) deliverables by preparing reports and providing insights on key performance indicators.
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Identify process improvement opportunities and support the delivery of improvements in processes, systems, and procedures.
Key Skills & Experiences
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Experience in customer support, preferably in a technical or financial role
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Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and technical teams
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Knowledge of Management reporting tools (Essbase, SmartView and OAC or similar) is desired but not essential
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Experience of working in a process driven, governed environment with good attention to detail
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Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging & communicating with business stakeholders
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Understanding of IHG’s global systems is desired but not essential
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Excellent Microsoft Excel knowledge
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
