Concentrix Hiring – International Voice Process Executive
Company: Concentrix
Position: International Voice Process Executive
Job Type: Full-Time
Location: Chennai
Shift: Rotational Night Shift
Interview Process: Assessment Test + Face-to-Face Interview
Role Overview
Hiring enthusiastic and customer-oriented professionals for its International Voice Process. The role involves handling inbound and outbound customer interactions, resolving customer queries, and delivering an exceptional customer experience while maintaining high-quality and compliance standards.
This is an excellent opportunity for both freshers and experienced candidates looking to build a rewarding career with a leading global customer experience company.
Key Responsibilities
- Handle inbound and outbound international voice support.
- Understand customer requirements and provide accurate, timely solutions.
- Deliver excellent customer service while meeting quality standards.
- Resolve customer queries professionally within the defined turnaround time.
- Maintain accurate records of customer interactions.
- Achieve individual productivity, quality, and customer satisfaction targets.
- Adhere to company policies, compliance guidelines, and process standards.
Eligibility Criteria
- Freshers are welcome to apply.
- Experienced candidates are also encouraged to apply.
- Qualification: Any Degree or Diploma.
- Excellent verbal communication skills in English are mandatory.
- Strong interpersonal and problem-solving skills.
- Willingness to work in rotational night shifts.
- Basic computer knowledge is required.
Salary & Benefits
- Freshers: Take-home salary of ₹19,000 per month.
- Experienced Candidates: Up to 30% hike on the current CTC (subject to interview performance and eligibility).
- Attractive night shift allowance.
- Health insurance coverage.
- Two-way cab facility for eligible shifts.
- Paid training.
- Excellent career growth opportunities.
- Employee rewards and recognition programs.
- Supportive and inclusive work environment.
Shift Details
- Rotational night shifts.
- Five-day work week (as per business requirements).
- Two-way cab facility for eligible shifts.
Selection Process
Round 1: Assessment Test (Online/Offline)
Round 2: Face-to-Face Interview
Candidates who successfully clear the assessment and interview, along with document verification, will receive an offer.
Pay: ₹19,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
