About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The role is responsible for identifying, sourcing and securing long-term and short-term
pest control & prevention business opportunities. The incumbent shall be primarily
responsible for the New Sales Productivity, Renewal and Collection as per the assigned
targets.
- The person will report to the Branch Manager. The incumbent will have to work as part of a
multi-functional team involving collaboration with the internal team and external
stakeholders.
Job Responsibilities:
Business Development (Sales):
- Achieve sales targets as per the branch's approved business plan
- Execute sales promotion activities within the assigned territory
- Ensure all Sales KPIs are achieved on a month-on-month basis
- Identify and follow up with prospective customers; respond to enquiries within defined
timelines
- Maximise the conversion of enquiries into confirmed orders
- Ensure contract renewals are in line with company expectations
- Track market developments and identify new business opportunities
- Prepare and regularly update the Monthly Performance Grid (MPG)
Customer Service:
- Ensure high-quality service delivery to all customers
- Maintain strong liaison and communication with clients
- Prepare and submit customer reports promptly
- Address customer complaints and work with Operations and Back Office to resolve them
effectively
- Conduct detailed site inspections and SRAs
- Generate quotations through the system as per company guidelines
- Share customer feedback with the Branch Manager and collect appreciation letters from
RBU/CBU clients
Last Revision: July 2025
- Set realistic and accurate customer expectations regarding pest management services
- Capture correct and complete customer information (email, two contact numbers, address with landmarks)
- Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
- Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
- Ensure new sales are visible in iCABS for planning and execution via Service Companion
- Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
- Avoid making direct service scheduling commitments to customers without planner confirmation
Administration & Accounts:
- Ensure timely invoice submission and obtain necessary acknowledgements
- Coordinate with the Back Office for accurate and timely invoicing
- Share costings and customer expectations with Operations in advance
- Ensure timely submission of collections and review daily billing status with the Back Office team.
Maintaining Systems and MIS
- Ensure timely and accurate updates in all sales-related systems
- Prepare daily and monthly sales reports
- Maintain an updated and organised customer database
Key Result Areas:
- Business Development (Sales)
- Calls / Survey / Quotations/ PDSA as per the Regional plan
- On-Time Invoice Submission
Competencies (Skills essential to the role):
- Strong interpersonal and networking abilities
- Effective verbal and written communication skills
- Proficient in client negotiation
- Target-oriented with a proven ability to meet goals
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
