E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.
Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you
Role Overview
We are looking for a Client Account Manager with a strong background in SEO, Digital Marketing, or Agency Client Servicing. The ideal candidate should have hands-on experience working in a digital marketing agency environment and a solid understanding of client communication, account management, and digital marketing services.
As the primary point of contact for assigned agency partners, you will manage client relationships, understand business goals, coordinate with internal SEO, Paid Ads, Content, and Web teams, and ensure smooth execution, timely delivery, and a seamless client experience across ongoing projects and campaigns.
Key Responsibilities:
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Manage and nurture relationships with assigned agency clients.
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Serve as the primary point of contact for client communication and account coordination.
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Understand client objectives and align internal teams to deliver high-quality outcomes.
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Coordinate with SEO, Paid Ads, Content, Web Development, Shopify, WordPress, and Creative teams for timely execution.
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Ensure smooth project delivery while maintaining high client satisfaction.
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Handle client escalations, concerns, and delivery discussions professionally.
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Monitor account performance, timelines, budgets, and overall account health.
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Identify opportunities for account growth, retention, and long-term partnership expansion.
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Collaborate closely with Sales, Pre-sales, Project Management, and Delivery teams.
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Capture client feedback and proactively improve the overall customer experience.
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Maintain strong communication, transparency, and stakeholder management throughout the engagement lifecycle.
Required Skills & Experience
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3–5 years of experience in:
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Digital Marketing
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SEO
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Client Servicing
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Account Management
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Agency Operations
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Strong understanding of:
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SEO
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Paid Marketing
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Content Marketing
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Website and digital campaign workflows
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Agency delivery processes
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Client communication and stakeholder management
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Experience handling international clients, preferably agencies based in the US, UK, Canada, or Australia.
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Excellent verbal and written communication skills.
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Strong relationship-building and problem-solving abilities.
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Ability to manage multiple accounts and priorities simultaneously.
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Comfortable working cross-functionally with internal delivery teams.
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Familiarity with tools such as ClickUp, Basecamp, Asana, Trello, or similar project management platforms is a plus.
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Strong ownership mindset with a focus on client success, retention, and long-term growth.
Preferred Candidate Profile:
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Candidates currently working in digital marketing agencies, handling client communication or account management.
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Professionals with a strong understanding of SEO and digital marketing delivery processes.
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Individuals who can effectively bridge communication between clients and internal execution teams while maintaining strong relationship management.
