Job Title: Operations & Follow-up Executive
Job Type: Full-time, Permanent
Work Model: 100% On-site
Location: Chowringhee Road (Near Maidan / Park Street Metro), Kolkata, West Bengal
Schedule: Day Shift (Monday to Saturday)
Job Overview
We are a rapidly growing E-commerce and Retail brand looking for an enthusiastic, proactive, and detail-oriented Follow-up Executive / Operations Coordinator to join our central office team in Chowringhee, Kolkata.
In this role, you will be responsible for tracking daily business workflows, coordinating regular follow-ups with customers, vendors, logistics partners, and internal teams, and ensuring that operational tasks are closed on time. Freshers with strong communication and interpersonal skills are encouraged to apply!
Key Responsibilities
- Operational Follow-ups & Coordination:
- Conduct timely daily follow-ups via phone, email, and WhatsApp with customers, courier partners, and suppliers regarding order status, deliveries, and inquiries.
- Follow up with internal departments (Warehouse, Sales, Billing) to ensure pending action items and order dispatches are cleared smoothly.
- Customer Support & Issue Resolution:
- Address basic customer queries, return/exchange requests, or delivery updates with a polite and helpful attitude.
- Track Non-Delivery Reports (NDR) and coordinate with delivery teams to ensure successful order fulfillments.
- Data Entry & Reporting:
- Maintain and update daily follow-up logs, call sheets, and status sheets in MS Excel / Google Sheets.
- Report daily progress, pending cases, and escalations to senior management.
Requirements & Qualifications
- Experience: Freshers are welcome! (0 to 2 years of experience in telecalling, customer support, back-office operations, or administrative coordination is a plus).
- Education: Graduate or Higher Secondary (10+2) passed in any stream.
- Language Proficiency: Fluent verbal communication in Hindi and Bengali; functional proficiency in English (written and spoken).
- Key Skills:
- Basic knowledge of MS Excel, Word, and email communication.
- Good telephone etiquette, active listening skills, and a confident personality.
- Punctual, organized, and capable of multi-tasking under guidance.
- Location: Must be comfortable commuting daily to Chowringhee Road, Kolkata.
Perks & Benefits
- Comprehensive on-the-job training for freshers
- Healthy, professional, and supportive office environment
- Fixed day shift timings
- Growth opportunities within operations, logistics, or administration
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
