Network Engineer - Mid Level - Onsite
Location: On-site, Gurugram, Haryana, India. Normal shift hours are 10:00 am - 6:30 pm, with flexibility to work other shifts to cover 24x7 support.
12-Month Contract | Hourly rate: $7.18 USD
Our client, a leading SaaS company headquartered in the San Francisco Bay Area, is seeking a Network Engineer - Mid Level, who will be responsible for supporting and maintaining the network infrastructure required for our client’s global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.
Your Impact
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Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
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Plan, coordinate, and implement network maintenance activities, including patching, upgrades, and performance optimization.
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Manage and support our core network technologies from both proactive and reactive positions, including Cisco Meraki switches, wireless access points, Meraki and Palo Alto firewalls, Cisco routers, GlobalProtect VPN, and Portnox.
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Monitor services and alerts for network gear and SaaS services, and perform initial triage for network/SaaS platform issues.
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Manage ticket queues, tickets, and escalations.
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Lead the setup and configuration of network infrastructure for new office sites from the ground up.
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Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
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Develop and maintain documentation, runbooks, and support templates.
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Work with a strong drive for success to ensure the stability and reliability of our network.
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Flexibility to work rotating shifts and, when required, to respond to escalations outside of scheduled shifts.
Your Experience
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3–5 years of experience supporting network infrastructure in a global enterprise environment.
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Solid understanding of network infrastructure and monitoring principles.
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Proven experience with the setup and configuration of new office sites.
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Experience maintaining ticket queues, tickets, and escalations.
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Experience working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications.
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Strong understanding and hands-on experience with Cisco Meraki, Palo Alto, GlobalProtect VPN, and Portnox.
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Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders.
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A dedicated, hardworking individual with the flexibility to cover shifts in a 24x7 operation, which may include an on-call rotation.
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Must have reliable internet for this on-site role (If the position is on-site, this bullet may not apply—please confirm).
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Looking for individuals who bring their experience and creativity to help drive the business forward.
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BA or BS degree in Computer Science, Computer Engineering, or equivalent experience.
Nice to Haves
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Relevant technical certifications (e.g., CompTIA Network+, CCNA, CCNP).
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Previous experience in a support or NOC environment.
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Experience scripting and automating network tasks.
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Experience leveraging AI technologies to assist in your role.
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A bias for action and strong problem‑solving skills.
