Sr. Consultant - Enterprise Application S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of lead Consultant IT Management Specialist! We are seeking a dedicated and experienced IT Management professional with relevant experience. The ideal candidate will be responsible for overseeing day-to-day IT operations ensuring effective incident management coordinating across teams managing escalations and delivering regular reporting through Service Now (SNOW). The role demands strong communication skills a proactive approach to problem-solving and a commitment to service excellence. Key Responsibilities: - Lead and manage the Incident Management process ensuring timely resolution and minimal business impact. - Coordinate with internal teams and external vendors for resolution of technical issues. - Handle escalation management by ensuring timely communication resolution tracking and closure. - Generate and analyze reports using Service Now (SNOW) to identify trends bottlenecks and areas for improvement. - Work closely with cross-functional teams to maintain smooth IT operations and service delivery. - Ensure adherence to defined SL As and KP Is related to IT service management. - Participate in root cause analysis for major incidents and help implement corrective actions. - Maintain detailed documentation for incidents processes and standard operating procedures. - Support continuous improvement initiatives within the IT operations framework.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
C_TS450-2020 - SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - Upskilling for SAP ERP Experts - SAPSAP, SAP Certified Application Associate - Extended Warehouse Management with SAP S4HANA - UdemyUdemy, SAP Certified Application Associate – SAP BW4HANA - SAPSAP, SAP Certified Development Associate - ABAP with SAP NetWeaver 7.0 - AtosAtos, SAP Certified Development Associate – Programming in SAP S/4HANA for SAP NetWeaver ABAP Programmer - SAPSAP
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Enterprise Application S
Remote Type -
Hybrid
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
