Description
What we are looking for:
Meltwater is a global leader in media intelligence and social analytics. Our mission is to help businesses make more informed decisions by providing them with actionable insights from the vast ocean of online data. With a diverse and talented team spread across the world, we are committed to driving innovation and pushing the boundaries of what's possible in our field.
Meltwater is seeking a Client Success Representative, You will work side-by-side with senior Client Success Managers, taking ownership of the operational and analytical work that keeps clients engaged, informed, and on a path to renewal. This is a role for someone who is intellectually curious, detail-oriented, and genuinely excited about
turning data into client value.
What You'll Do:
Platform Setup & Configuration
-
Configure and optimise Meltwater platform settings for new and existing clients, including
Boolean search queries, source lists, and alert parameters. -
Build and maintain client-facing dashboards that surface media intelligence in clear, visually
compelling formats. -
Own back-end setup tasks ensuring every client environment is accurate, current, and
aligned to their monitoring objectives.
Insights & Reporting
-
Analyse media and social data to generate meaningful insights that help clients understand
their brand performance, competitive landscape, and campaign impact. -
Prepare reports, QBR materials, and ad-hoc deliverables that translate platform data into
business narratives clients can act on. -
Proactively surface trends and anomalies in client data that could prompt valuable client
conversations.
Client Support & Engagement
-
Serve as a responsive point of support for client queries troubleshooting platform issues,
answering how-to questions, and escalating where required. -
Assist CSMs in preparing for client calls, account reviews, and stakeholder check-ins by
pulling data, drafting agendas, and building supporting materials. -
Help clients extract maximum value from the Meltwater suite through guidance, tutorials, and
on-the-spot coaching during engagements. -
Shadow senior CSMs across the full renewal cycle from health check reviews to value
conversations learning how to identify risk and protect revenue. -
Contribute directly to renewal outcomes by ensuring clients continuously experience value
throughout their contract term. -
Collaborate with the CS team on account planning, risk flagging, and renewal strategy for your
shared portfolio of accounts.
What You'll Bring:
-
0–2 years of experience in a client-facing, analytics, or operations role; fresh graduates with
strong internships are encouraged to apply. -
Highly analytical mindset you enjoy working with data and find satisfaction in making sense
of complex information. -
Strong written and verbal communication skills; comfortable presenting insights to
stakeholders. -
Familiarity with media monitoring, Social Media, PR/communications, or SaaS platforms is an
advantage.
What We Offer:
-
Enjoy comprehensive paid time off options for enhanced work-life balance.
-
Comprehensive health insurance tailored for you.
-
Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
-
Energetic work environment with a hybrid work style, providing the balance you need.
-
Benefit from our family leave program, which grows with your tenure at Meltwater.
-
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: New Delhi
When You'll Join: As per the offer letter
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
