Bengaluru, Karnataka
Job Summary
Acts as the bridge between business stakeholders and technical teams for Oracle Xstore POS implementation
Works within a staff augmentation model, complementing the other vendor teams.
Ensures business requirements are accurately translated into functional and technical specifications aligned to global POS template
Key Responsibilities
Requirements Management & Analysis
Lead requirement gathering and analysis for Oracle Xstore POS across retail store operations
Conduct workshops with business stakeholders to capture functional, operational, and regulatory needs
Analyse existing POS systems and identify gaps for migration to Oracle Xstore
Document clear, structured requirements aligned with standard POS processes and global template
Functional Design & Solution Mapping
Translate business requirements into functional specifications, use cases, and process flows
Map retail business processes to Oracle Xstore capabilities ensuring minimal customization
Support definition of configurations, workflows, and POS transaction scenarios
Ensure solutions align with global template and reference store models provided by Oracle Consulting
Skill Requirements
Oracle Xstore Domain Expertise
Apply strong understanding of retail POS operations including billing, returns, inventory, payments, and promotions
Support configuration and functional alignment of Oracle Xstore for store operations
Address localization requirements including fiscal rules, compliance, and country-specific business processes
Collaborate with Solution Architect to ensure functional and technical alignment
Multi-Country Rollout Support
Support rollout activities across multiple countries
Adapt requirements and solutions to local market needs while maintaining global standardization
Enable repeatable rollout through standardized documentation and reusable process definitions
Support rollout planning, readiness, and deployment activities
Stakeholder & Communication Management
Engage with business users, store operations teams, and IT stakeholders across regions
Facilitate workshops, requirement sign-offs, and stakeholder alignment sessions
Act as single point of contact for functional clarifications across multi-vendor teams
Ensure consistent communication across business, technical, and delivery teams
Other Requirements
Collaboration & Ecosystem Alignment
Work closely with vendors to understand global template and rollout approach
Collaborate with Solution Architects, developers, testers, and integration teams
Ensure clear ownership boundaries between vendors, customer teams, and system integrators
Support alignment across functional and technical workstreams
Testing & Quality Support
Support definition and execution of test scenarios including SIT and UAT
Validate POS functionalities such as transactions, integrations, and store workflows
Assist in defect triaging, analysis, and resolution with development teams
Ensure business requirements are thoroughly validated before deployment
Change Management & Adoption Support
Support embedded change management activities including communication and training inputs
Assist in development of user documentation, process guides, and training materials
Ensure business readiness and user adoption across store operations
Actively support rollout readiness and user engagement across countries
Risk, Dependency & Issue Management
Identify functional risks including gaps in requirements, process deviations, and adoption challenges
Manage dependencies across business, technical, and rollout streams
Support escalation and resolution of functional issues during delivery and rollout
Ensure alignment with rollout waves and deployment timelines
Knowledge Management & Documentation
Maintain comprehensive documentation including BRDs, FRDs, process flows, and user stories
Ensure traceability of requirements across lifecycle from design to deployment
Contribute to reusable documentation assets for future rollouts
Strategic Alignment Responsibilities
Align business requirements with customer’s POS transformation and standardization objectives
Enable consistent and scalable retail processes across regions
Support delivery of unified customer experience through standardized POS capabilities
Contribute to improved operational efficiency and adoption of new platform
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