SpiceGems is hiring multiple candidates for the Technical Support Executive Role.
Salary: Best in class.
Location: Kota, Rajasthan.
Job Description:
- Providing technical support to the clients via Helpdesk.
- Handle software customer complaints and provide appropriate solutions & alternatives within the time limit
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
- Helping store owners if they have difficulties using the products. .
- Consolidating feedback, and convert them into improvement suggestions.
- Relaying feature requests and effective workarounds with team members.
- Ensure privacy and security practices are followed at all times for both merchants and the company.
Requirements:
- Interested in building technical skills and learning about HTML/ CSS
- Strong written skills and experience in Client handling.
- Passion for discovering how and why products succeed.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the E-Commerce platform is a plus.
- Knowledge of customer service principles and practices
- Ability to be a quick thinker, research and troubleshoot
About SpiceGems:
We create Cloud-based Products for e-commerce entrepreneurs. Our products are used by thousands of customers all across the world.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
