Job Title: Business Analyst- Zoho
Location: Noida/Pune
Experience Required: 3+ Years
Industry: IT Services
Job Summary:
We are seeking a skilled and detail-oriented Business Analyst with a minimum of 2 to 3 years of experience in an IT service-based company. The ideal candidate will have hands-on experience or working knowledge of Zoho CRM, ERP systems, and a solid understanding of business processes in the IT services domain. You will be responsible for bridging the gap between technical teams and business stakeholders to ensure the delivery of high-quality solutions that meet client needs.
Key Responsibilities:
- Work closely with stakeholders to gather, document, and analyze business requirements.
- Translate business needs into functional specifications for the development team.
- Collaborate with cross-functional teams to drive project success.
- Assist in the implementation and optimization of Zoho CRM and ERP systems.
- Conduct market, competitor, and data analysis to support strategic decisions.
- Create user stories, process flows, wireframes, and business cases as needed.
- Participate in client meetings, product demos, and user training sessions.
- Perform UAT (User Acceptance Testing) and ensure deliverables meet business expectations.
Required Skills & Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 3+ years of experience as a Business Analyst in an IT services company.
- Basic working knowledge of Zoho CRM and ERP systems is a must.
- Strong analytical, problem-solving, and communication skills.
- Ability to understand technical concepts and translate them into business terms.
- Proficiency in documentation tools (e.g., MS Office, Confluence, JIRA).
- Familiarity with Agile methodologies is a plus.
Nice to Have:
- Certifications like CBAP, CCBA, or any CRM/ERP certifications.
- Experience with project management tools like Trello, Asana, or Zoho Projects.
- Prior exposure to SaaS product environments.
How to Apply:
Send your resume at [email protected] with the subject line “Application for Business Analyst Role”.
Job Types: Full-time, Permanent
Pay: Up to ₹700,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Business analysis: 2 years (Required)
Willingness to travel:
Work Location: In person
