About Role:
To lead and manage the Quality Management System (QMS), Quality Control activities, Internal Audits, Non-Conformance Management, Customer Complaint Handling, KPI Monitoring, and EHS compliance to ensure organizational quality objectives, regulatory compliance, operational excellence, and customer satisfaction.
Key Roles & Responsibilities
1. Quality Management System (QMS)
- Develop, implement, maintain, and continuously improve the Quality Management System.
- Ensure compliance with AS9120, EMS, OH&S, customer, and regulatory requirements.
- Define and monitor departmental quality objectives aligned with organizational goals.
- Drive continual improvement initiatives across departments.
2. Quality Planning & Risk Management
- Prepare quality plans for new projects, products, and operational activities.
- Conduct risk assessments and identify mitigation strategies for quality-related risks.
- Monitor process effectiveness and implement preventive measures.
- Ensure root cause analysis and corrective actions are effectively implemented.
3. Document Control & Compliance
- Manage quality documentation including SOPs, Work Instructions, Policies, Procedures, Formats, and Records.
- Ensure proper version control, approval, revision tracking, and accessibility of documents.
- Maintain centralized document control systems and ensure confidentiality where applicable.
4. Quality Control Operations
- Oversee Incoming Material Inspection, In-Process Inspection, and Final Product Inspection activities.
- Ensure products and materials comply with customer specifications and quality standards.
- Monitor inspection reports, test records, and quality data.
- Ensure timely identification and resolution of quality deviations.
5. Internal Audit Management
- Prepare and execute annual internal audit plans and schedules.
- Conduct internal audits for Quality and EHS Management Systems.
- Review previous audit findings and pending non-conformances.
- Issue audit reports, observations, and non-conformance reports.
- Ensure timely closure and effectiveness of corrective actions.
6. Non-Conformance & Corrective Action Management
- Lead investigation of non-conformance incidents and customer complaints.
- Conduct root cause analysis using quality tools and methodologies.
- Implement corrective and preventive actions (CAPA).
- Monitor effectiveness of corrective actions and prevent recurrence.
- Coordinate with internal departments, suppliers, customers, and external agencies for resolution.
7. Customer Complaint & Quality Issue Handling
- Manage customer quality concerns, complaints, feedback, and technical queries.
- Coordinate Return Material Authorization (RMA), scrap approvals, and customer notifications.
- Ensure complaint closure within defined timelines.
- Maintain customer satisfaction through timely communication and resolution.
- Prepare and share investigation and corrective action reports with customers when required.
8. Management Review Meeting (MRM)
- Plan and conduct Management Review Meetings as per defined frequency.
- Prepare agendas, reports, presentations, and MOMs for review meetings.
- Monitor action items, target dates, and status updates.
- Escalate delays or critical quality issues to management.
9. KPI, MIS & Performance Monitoring
- Review departmental MIS reports and KPIs regularly.
- Identify performance gaps, deviations, and process inefficiencies.
- Raise non-conformance where KPI targets are not achieved.
- Recommend process improvements and revised performance targets.
10. EHS Management Support
- Monitor EMS and OH&S related reports and KPIs.
- Ensure compliance with EHS requirements and reporting systems.
- Coordinate with Safety Officer and management on deviations and corrective actions.
11. Training & Awareness
- Conduct Quality, AS9120, EMS, and OH&S awareness programs.
- Lead employee training related to quality systems and compliance.
- Promote organizational knowledge sharing and quality awareness culture.
- Support induction training for new employees
Job Types: Full-time, Permanent, Fresher
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Application Question(s):
- The job location is Taloja, Navi Mumbai. Will you be comfortable travelling to the said location?
- Do you have experience in Aviation / Aerospace industry?
- Do you have hands-on experience working with Quality Management Standards such as AS9120, AS9100, ISO 9001, ISO 14001 (EMS), or ISO 45001 (OH&S)?
- The salary for the given role is 30,000-35,000. Apply only if comfortable with the given salary
Experience:
- Quality management: 3 years (Required)
Work Location: In person
