Job Title: Customer Service Associate (CSA)
Location: Hyderabad (Head Office)
Department: Operations / Customer Support
Employment Type: Full-Time
Experience Required: 0-4 Years
Job Summary:
We are looking for a proactive and customer-oriented Customer Service Associate to join
our team. The ideal candidate will be responsible for handling customer queries, providing
prompt support, and ensuring a smooth customer experience across all communication
channels.
Key Responsibilities:
- Handle customer inquiries via phone, email, and other communication platforms.
- Provide accurate information regarding services, processes, and status updates.
- Log and maintain customer interactions in the system for future reference.
- Coordinate with internal teams to resolve issues efficiently.
- Follow up on pending cases to ensure timely closure.
- Maintain a high level of professionalism and customer satisfaction.
- Prepare daily/weekly reports as required by the team lead.
- Assist the operations team in routine documentation and support tasks.
Required Skills:
- Excellent verbal & written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency (MS Office, Email, CRM tools).
- Good attitude, willingness to learn, and strong customer-handling approach.
Eligibility:
- Graduates in any discipline (Commerce, Arts,).
- Immediate joiners are highly encouraged.
Salary & Benefits:
- Competitive stipend/salary (as per company standards).
- Performance-based incentives.
- Growth opportunities within the organization.
- Friendly and supportive work environment.
Interested candidates can send their resumes to Email: [email protected] or Whatsapp: 7396111639
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
