As a Senior Product Designer, you will play a pivotal role in defining the product strategy and crafting exceptional user experiences for our Partner Platform. You will work with a high degree of ownership, leading initiatives from problem discovery through execution while partnering closely with Product Managers, Engineering Leaders, and key stakeholders.
This role is ideal for someone who combines strategic thinking with exceptional execution, enjoys solving complex business problems, and is passionate about creating scalable, user-centric experiences. You'll influence product direction, shape design standards, and drive measurable outcomes—not just beautiful interfaces.
-
Design seamless, intuitive experiences across multiple platforms, balancing simple mobile workflows for field agents with powerful, data-rich web experiences for administrators.
-
Own end-to-end design for complex product areas—from discovery, research, and ideation to prototyping, validation, and delivery.
-
Collaborate closely with Product Managers and Engineering teams to define product vision, roadmap, and feature prioritization.
-
Plan, conduct, and synthesize user research, transforming customer insights into actionable product decisions.
-
Create scalable interaction models, information architecture, user flows, wireframes, prototypes, and polished UI designs.
-
Contribute to and continuously evolve the design system by establishing reusable components, patterns, and design standards.
-
Champion usability, accessibility, consistency, and design quality across the product ecosystem.
-
Communicate design rationale effectively through storytelling, presentations, and cross-functional collaboration.
-
Mentor designers by sharing best practices, providing constructive feedback, and fostering a culture of design excellence.
-
6+ years of experience designing complex digital products, with significant experience in enterprise or B2B SaaS platforms.
-
A strong portfolio showcasing end-to-end product design, strategic thinking, and measurable business impact.
-
Experience designing products within healthcare services or other highly regulated, data-intensive industries is highly preferred.
-
Proven ability to simplify complex workflows and build scalable product experiences.
-
Deep understanding of UX principles, interaction design, information architecture, visual design, and design systems.
-
Expertise in user research methodologies and translating insights into product improvements.
-
Strong communication, presentation, and stakeholder management skills with the ability to influence decisions across cross-functional teams.
-
A systems-thinking mindset with a passion for solving meaningful customer problems.
-
Work on complex, high-impact products that challenge conventional UX thinking.
-
Influence product strategy and contribute to experiences used at scale.
-
Be part of a collaborative, cross-functional team where design is a strategic partner in product development.
-
Shape the future of a platform that empowers millions of users through intuitive digital and human-assisted experiences.
-
Enjoy the autonomy to solve meaningful problems while growing alongside a team that values innovation, craftsmanship, and continuous learning.
