Company Description
Viva Money Solutions Private Limited is on a mission to simplify how individuals in India manage their finances, making credit and funds more accessible through innovation and technology. As the pioneer of India’s 1st Super Flexi Loan, Viva Money provides fast, effortless funding solutions ranging from ₹5,000 to ₹2,00,000 with features like interest-free grace periods and a fully digital KYC process. Partnering with RBI-registered Fincfriends Private Limited (NBFC) and being part of a global fintech network, Viva Money is dedicated to bridging India’s financial inclusion gap. By prioritizing customer growth and convenience, Viva Money aims to redefine the future of digital lending in India.
Role Description
VIVA Money is hiring a Senior UX Researcher to drive improvements across mobile lending products. This role focuses on understanding user behavior, identifying journey friction, and translating insights into clear product and growth impact (not a designer role).
- Analyze end‑to‑end mobile user journeys and funnels
- Identify friction points using behavioral and usability insights
- Use tools like Mixpanel, UXCam, Clevertap, Amplitude
- Conduct usability testing and user interviews
- Partner with Product, Design, Data, and Engineering teams
Qualifications
5+ years in UX research / product analytics / user behavior
Hands‑on experience working on mobile apps
Strong usability testing and journey analysis experience
Experience with fintech / lending / digital financial products
Ability to translate insights into actionable product improvements
Pay: ₹1,800,000.00 - ₹2,200,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Application Question(s):
- How many years of experience in analyzing end‑to‑end mobile user journeys and funnels
Work Location: In person
