1+ year of Customer Support Experience
Proficiency in the following skills:
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Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point)
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Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc.
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Able to understand queries and resolve them in quick duration with a positive & confident attitude
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Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Talking clients through a series of actions, either via phone, email or chat, until they’ve solved
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Experience of working with bug tracking software like JIRA
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Preparing accurate and timely reports
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Good understanding of computer systems, mobile devices and other tech products
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Ability to provide step-by-step technical help, both written and verbal
Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle
Analytical mind and problem-solving aptitude
Professional attitude
Good communication skills
A Bachelor’s Degree
