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Software Support Executive

ReliableSoft Technologies
Jodhpur, Rajasthan

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Job details

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Bachelor's degree
Computer hardware
Remote access software
Computer networking
Computer skills
Customer support
Communication skills
Mobile devices
SDLC

Full job description

Hiring Software Support Executives for Jodhpur Based Leading IT Company with Min. 2+ year Experience
Job Location - Jodhpur

Salary - as per skills, knowledge and experience

Description - Desired Candidates should possess the following -

1+ year of Customer Support Experience

Proficiency in the following skills:

o Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point)

o Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc.

o Able to understand queries and resolve them in quick duration with a positive & confident attitude

o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

o Talking clients through a series of actions, either via phone, email or chat, until they’ve solved

o Experience of working with bug tracking software like JIRA

o Preparing accurate and timely reports

o Good understanding of computer systems, mobile devices and other tech products

o Ability to provide step-by-step technical help, both written and verbal

Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle

Analytical mind and problem-solving aptitude

Professional attitude

Good communication skills

A Bachelor’s Degree

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