As a member of the Product Operations and Learning Team, you will be responsible for producing high-
quality documentation /Instructional Videos for Epicor products. You will work with R&D project teams to produce various
types of documentation such as implementation guides, user guides, how-to articles, and process
walkthroughs. Your skills and knowledge of technical writing practices will help support the content
team and contribute to content development. You will also work with Business Analysts, Developers,
and QA Testers to ensure our applications have the required documentation to inform and support our
customers.
Does this sound like you? Good, keep reading!
- Dive in and learn about one of our products and how our customers use it.
- Develop and maintain documentation/Instructional Videos for Epicor Learning.
- Be able to explain technical concepts in clear, simple, conversational terms.
- Support numerous projects simultaneously.
- Work with cross-functional teams to ensure the products are clearly and completely
documented.
- Fresher with a Degree in Technical Writing, Education, or Instructional Design or related
program and/or equivalent experience.
- Fluency in oral and written English.
- Proficiency in Microsoft Word and/or other desktop publishing software.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Solid organizational and time management skills.
- Ability to multitask and work on different projects simultaneously.
- Ability to work independently as well as on project teams.
Experience in Jira, Microsoft Suite, Adobe Suite, WalkMe, and Storyline 360 is a plus
-
- Knowledge of technical and development terminology.
- Familiarity with video creation and editing tools.
- Knowledge of basic HTML.
- Familiarity with content management systems.
- Knowledge of web content development tools.
Master’s degree in journalism, Literature or English
Location: Bangalore
Duration: 1 year
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners .
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Zeba Bahzad Khazi
