Key Responsibilities
- Provide L1/L2 technical support to employees for hardware and software-related issues.
- Troubleshoot desktops, laptops, printers, scanners, barcode scanners, POS systems and other IT peripherals.
- Install, configure and maintain Windows OS, MS Office, antivirus and other business applications.
- Diagnose and resolve hardware issues such as RAM, HDD/SSD, motherboard, power supply, keyboard, mouse, monitor, etc.
- Provide basic troubleshooting for LAN, Wi-Fi, routers, switches and internet connectivity.
- Support and troubleshoot POS, ERP, CRM and other business applications.
- Coordinate with software/application vendors for technical issues and resolution.
- Manage IT assets, inventory, allocation and movement of laptops, desktops, printers and other equipment.
- Maintain records of IT assets, repairs, replacements and service requests.
- Create and manage user accounts, software installations and basic access requirements.
- Ensure timely resolution of IT tickets and maintain proper documentation.
- Provide technical support to retail stores as well as corporate office users.
- Assist in CCTV, biometric/access-control and other IT infrastructure-related troubleshooting, wherever required.
- Coordinate with external IT vendors for repairs, AMC and maintenance.
- Ensure basic IT security practices are followed across systems.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
