End Date
Monday 31 August 2026
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Flexible Working Options
Hybrid Working
Job Description Summary
Role Profile: Finance Operations Senior Manager – AP, AR & Colleague Expenses (Grade F)
Exp : >16
Level: Grade F
Function: Finance – LTC Finance (AP/AR/Expenses)
Location: Hyderabad Technology Centre
Shape
About the Role
The Grade F Finance Operations Manager provides strategic, operational and leadership oversight across the Accounts Payable, Accounts Receivable and Colleague Expenses functions. This role acts as the offshore process owner, responsible for service delivery, performance management, financial control, transformation, and risk across all three domains.
You will lead a newly formed team to deliver high quality, well controlled processes, ensuring all onshore SLA/KPI commitments are met and governance reporting is accurate, insightful and timely. A core part of the role is driving technology-enabled transformation, embedding standardisation, automation, and process excellence to continually improve cost, quality and colleague experience.
This role is central to strengthening the Group’s financial operations capability and enabling a consistent, scalable and well controlled operating model.
Job Description
1. Strategic Leadership & People Management
Lead, coach, and develop offshore teams to build a high performing, engaged and capability rich workforce.
2. Ownership of Controls, Governance & Compliance
Serve as the local owner for financial controls across AP, AR and Expenses, ensuring compliance with policy, risk, SOX and audit requirements.
Oversee governance routines, operational risk management, and audit responses, ensuring issues are proactively identified and resolved.
3. Operational Excellence & SLA/KPI Accountability
Drive operational discipline across invoice processing, payments, collections, query management, expense claims and reconciliations.
Oversee the quality, accuracy, and timeliness of reporting packs (SLA reports, dashboards, control attestation, aged positions, escalations).
4. Stakeholder & Relationship Management
Build strong partnerships with Procurement, Finance Business Partners, Business Units, Technology, and third-party suppliers.
Communicate performance trends, risks, improvement actions, and transformation progress to senior leadership.
5. Transformation, Technology & Process Improvement
Drive endtoend transformation across AP, AR and Expenses, embedding automation (OCR, RPA), workflow optimisation, and digital selfservice.
Identify futurestate operating model opportunities, including improved delegation frameworks, harmonised policies, and enhanced technology platforms.
Embed continuous improvement mindsets, driving measurable benefits in cycle time, accuracy, cost, and customer experience.
6. Broader Performance & Value Creation
Drive improvements to holistic performance measures such as costtoserve, productivity, vendor performance, colleague experience, and operational resilience.
Provide strategic input into Lloyds Technology Centre priorities (e.g., resilience, control uplift, modernisation, offshore expansion, benefits delivery).
Leadership & Behavioural Skills
Regardless of anything to the contrary in the Role Description, while LTC Role holders can be tasked to lead aspects of the technical and practical delivery and performance of UK AP/AR/Expenses services, accountability, responsibility, and discretion must rest with a UK-located service recipient. So, any reference to leadership, line management, oversight or accountability in the role description can only refer to LTC based colleagues, or the improvement/provision of services to the UK service recipient.
