Technical Support Executive
Location: Salt Lake Sector V, Kolkata
Job Type: Full-time
Work Mode: Work From Office
Salary: Up to ₹20,000 In-Hand per month, based on experience
Working Hours: 11:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday
Languages: Hindi, English and Bengali
Job Summary
We are looking for a Technical Support Executive with experience in voice-based BPO or customer support processes. The ideal candidate should have strong communication and customer-handling skills along with proven experience in upselling or cross-selling.
This role is suitable for candidates who are comfortable handling customers over calls while identifying and converting sales opportunities.
Key Responsibilities
- Handle customer interactions through a voice process
- Understand customer requirements and provide appropriate assistance
- Resolve customer queries professionally
- Identify opportunities for upselling and cross-selling
- Pitch relevant products or services to customers
- Maintain a high level of customer satisfaction
- Follow defined call-handling and process guidelines
- Maintain accurate customer and interaction records
Eligibility
- 1–2 years of experience in a Voice Process, BPO or Customer Support role
- Upselling or Cross-selling experience is mandatory
- Excellent verbal communication and customer-handling skills
- Fluent in Hindi, English and Bengali
- Comfortable working from office in Salt Lake Sector V
- Immediate joiners preferred
Important
Candidates without prior upselling/cross-selling or sales exposure may not be considered.
Interested candidates can apply with their updated resume.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
