Job Title: Receptionist / Front Desk Executive
Location: Skinovate Clinic (City / Branch Name)
Employment Type: Full-Time
Experience Required: 1–3 Years (Preferably in Healthcare, Salon, Dermatology, Aesthetic or Wellness Centers)
Job Overview
We are looking for a well-presented, confident and customer-oriented Receptionist to manage the front desk and administrative operations at Skinovate Clinic. The receptionist will be the first point of contact for patients and visitors, ensuring a warm, seamless, and professional experience.
Key Responsibilities
Front Desk & Patient Interaction
- Welcome and greet patients as they arrive at the clinic.
- Understand patient requirements and guide them to the right doctor or service.
- Maintain a professional and friendly environment at the reception area.
Appointment & Scheduling Management
- Manage clinic appointment scheduling and daily calendar of doctors.
- Confirm appointments, follow-up for patient reminders and rescheduling.
- Coordinate walk-ins and ensure minimal waiting time.
Administration & Documentation
- Maintain patient records, consent forms, feedback forms, and service documentation.
- Handle billing, invoicing, and cash/card payments accurately.
- Maintain daily records of sales, appointments, inventories and reports.
- Ensure confidentiality of patient information at all times.
Coordination
- Communicate with doctors, therapists, and staff for smooth workflow.
- Coordinate with vendors, courier services & support staff as required.
- Manage stock and supplies of reception and clinic administration areas.
Customer Service & Communication
- Respond to calls, WhatsApp queries, and clinic emails professionally.
- Provide information about treatments, pricing and ongoing offers.
- Handle patient concerns and escalate issues to management when needed.
Skills & Requirements
- Strong communication skills in English, Hindi, and Marathi.
- Good knowledge of MS Office (Excel, Word) and clinic software (training can be provided).
- Pleasant personality, patient, polite and well-groomed.
- Ability to handle multiple tasks and maintain calm under pressure.
- Customer-service oriented with a positive attitude.
Education
- Minimum HSC / Graduate in any stream.
- Certification in hospitality or front office management is an advantage.
Salary
Job Type: Full-time
Pay: ₹9,348.71 - ₹15,000.00 per month
Work Location: In person
