Client Relationship Management
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Serve as the primary point of contact for key clients, ensuring long-term satisfaction and retention.
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Build and maintain strong, trust-based relationships with client stakeholders, including technical and business teams.
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Understand clients' business goals, technical requirements, and challenges to recommend appropriate solutions.
Account Growth & Strategy
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Identify opportunities for upselling, cross selling, and new solution adoption within existing accounts.
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Develop and execute strategic account plans to meet revenue and growth targets.
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Conduct periodic business reviews with clients to ensure continuous value delivery.
Project Coordination & Delivery Oversight
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Collaborate closely with internal engineering, product, and delivery teams to ensure successful project execution.
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Translate client needs into actionable technical requirements for development teams.
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Monitor project progress, address issues proactively, and ensure timely delivery of milestones.
Technical Understanding
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Leverage software development knowledge to engage in technical discussions with clients and internal teams.
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Provide insights on feasibility, timelines, technology stacks, and solution architectures when required.
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Act as a bridge between technical and non‑technical stakeholders.
Issue Resolution & Support
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Handle escalations efficiently and ensure quick resolution of client concerns.
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Provide ongoing post‑delivery support and ensure continuous alignment with client expectations.
