Key Responsibilities
- Perform regular testing and inspection of incoming finished products.
- Identify non-conforming products and coordinate corrective actions with vendors.
- Conduct product quality audits on refurbishment and production lines.
- Prepare, maintain, and update quality reports, dashboards, and performance metrics.
- Visit customer sites to analyze product issues and implement corrective actions.
- Coordinate with suppliers to resolve design- and quality-related concerns.
- Investigate field failures and recommend product quality improvements.
- Identify defects, perform root cause analysis, and collaborate with development teams for resolution.
- Participate in agile quality activities, including sprint planning, daily stand-ups, and retrospectives.
- Work closely with cross-functional teams to ensure product quality and consistency.
- Train customer service teams on quality procedures and product knowledge.
- Provide performance feedback and guidance to customer support agents.
Pay: ₹600,000.00 - ₹800,000.00 per year
Work Location: In person
