Job Title: Operations Manager – Bar Attached Hotel
Location: Trivandrum (Thiruvananthapuram), Kerala
Job Type: Full-Time
Schedule: Evening shift, Weekend availability, Festival/Holiday shifts
About the Role
We are seeking an energetic, result-driven, and highly skilled Operations Manager to lead daily operations across our bar-attached hotel properties in and around Trivandrum. The ideal candidate will bring strong leadership, deep operational knowledge of Food & Beverage (F&B) and beverage/bar operations, strict inventory control capabilities, and excellent crisis management skills.
Key Responsibilities
● Property & F&B Operations:
· Oversee day-to-day operations across all hotel departments: Front Office, Housekeeping, Maintenance, and F&B / Bar service.
· Ensure high standards of guest service, cleanliness, and overall customer satisfaction.
● Bar & Excise Management:
○ Supervise daily bar operations, pouring standards, fast table turnarounds, and billing accuracy.
○ Maintain strict adherence to Kerala State Excise regulations, statutory rules, FL-3/FL-11 licensing norms, and health/safety guidelines.
○ Implement tight inventory controls to prevent leakage, unauthorized discounts, spoilage, or stock pilferage.
● Team Leadership & Staffing:
○ Recruit, train, schedule, and supervise floor staff, bartenders, service associates, and support teams.
○ Maintain floor discipline, professional grooming standards, and efficient shift duty rosters.
○ Handle guest complaints and de-escalate floor or crowd situations swiftly and professionally.
● Revenue & Cost Control:
○ Drive sales for both rooms and F&B/bar outlets to achieve monthly revenue targets.
○ Conduct periodic stock audits, daily billing reconciliations, and cash/POS collections.
○ Coordinate with vendor suppliers and local agencies for seamless procurement and maintenance.
Requirements & Qualifications
● Experience: 5+ years in Hotel/Hospitality operations, with at least 2–3 years in a Managerial / Unit Head role in a Bar-Attached Hotel or high-volume F&B outlet.
● Education: Degree or Diploma in Hotel Management / Hospitality (preferred).
● Skills:
○ Strong knowledge of Excise rules, bar inventory management, and food cost controls.
○ Proven leadership, staff management, and conflict resolution skills.
○ Familiarity with POS systems, billing software, and basic MS Office/reporting.
● Languages: Fluency in Malayalam and English is mandatory; Hindi is an added advantage.
● Flexibility: Willingness to work late evenings, weekends, and peak holiday periods.
Benefits
● Duty meals included
● Opportunities for growth across multiple properties
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
