Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will handle customer interactions, support daily operations, assist with basic accounts, and contribute to lead generation and telesales activities.
Key Responsibilities
- Handle customer queries via phone, WhatsApp, and email
- Provide prompt and effective customer support
- Generate leads through calls and follow-ups
- Perform telesales activities and convert potential customers
- Maintain customer database and follow up on inquiries
- Assist in basic accounting tasks (daily entries, payment tracking, etc.)
- Coordinate with internal teams for smooth operations
- Ensure high customer satisfaction and retention
Requirements
- Good communication skills in Malayalam & English
- Basic knowledge of accounts and MS Excel
- Strong convincing and sales skills
- Ability to handle multiple tasks efficiently
- Prior experience in customer support / telesales is an added advantage
Salary & Benefits
- Salary: As per industry standards
- Incentives based on performance
- Opportunity to grow within the company
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
